Contact Centre Agent (Bakcell)
 
JOB TITLE: Contact Centre Agent (Bakcell)
EMPLOYER: Azerconnect LLC DUTY STATION: Azerbaijan
PUBLISHED: 2017-10-12 LAST UPDATED: N/A DEADLINE: 2017-11-11

Contact Centre Agent (Bakcell)

Role and Main responsibilities:

• Answering customers’ inquiries according to the related programs
• Making necessary registrations via corresponding programs based on  customers inquiry
• Answers to the customer inquiries from the first apply.
• Treating customers in a polite and patient manner
• Fulfillment of job description in compliance with the process, procedures and instructions
• Execution of the duties in compliance with the procedures and instructions
• Provide confidentiality of the company data
• To register properly contact reasons and complaints

Required skills, qualifications and competencies:

• Problem solving skills
• Prompt
• Knowledge of Azerbaijani and  Russian (fluent)  ,English (pre-intermediate) languages
• Knowledge of programming language is preferable
• Computer skills and Microsoft office programs skills

Required education and work experience:

• Higher education

Additional information:

• Job type: full-time
• Employment type: permanent
• Vacancy closing date: 31.10.2017

The applications should be submitted to: recruitment@azerconnect.az
Applications without Contact Centre Agent Bakcell in email subject will not be considered.
Only shortlisted candidates will be contacted.

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