Telephone Operator
 
JOB TITLE: Telephone Operator
EMPLOYER: Holiday Inn DUTY STATION: Azerbaijan
PUBLISHED: 2018-01-10 LAST UPDATED: N/A DEADLINE: 2018-02-09

 

Position :   Telephone operator

Department : Front Office

At Holiday Inn® we want our guests to relax and be themselves which means we need you to:

•  Be you by being natural, professional and personable in the way you are with people
•  Get ready by taking notice and using your knowledge so that you are prepared for anything
•  Show you care by being thoughtful in the way you welcome and connect with guests
•  Take action by showing initiative, taking ownership and going the extra mile

Main Duties

• Answers incoming calls.
• Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
• Places outgoing calls.
• Receives guest messages and deliver the same to the guest.
• Logs all wake-up call requests and performs wake-up call services.
• Provides information about hotel services to guests.
• Understand the telephone operator board .
• Knows what action to take when an emergency call is required.
• Assists in reporting telephone equipment or service complaints and problems.
• Following telephone etiquette
• To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
• Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
• Must be polite and courteous while answering the phone.
• Keep records of calls placed and received by all departments
Must be available about migration procedures.
• Update directory information on the front office software.

Requirements:

• Previous hotel-related experience
• Good command of the English, Russian and Azerbaijani language is essential, both written and verbal.
• University degree from a Hospitality related program preferred.
• Skills in dealing diplomatically with the public under stressful conditions.
• Handling guest complaints at highest service levels
• Dealing with high profile guests
• Must possess excellent communication skills
• Personable, enthusiastic, self-motivated and able to work independently
• Must be able to work shifts - days, evenings, overnight, weekends and holidays

Interested Candidates, please send your CV to  cv@hi-baku.com

Please type “Telephone Operator”  in the subject line of your message.

CVs without position name Indication in subject will not be considered.

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