Telephone Operator
JOB TITLE: Telephone Operator
EMPLOYER: Holiday Inn DUTY STATION: Azerbaijan
PUBLISHED: 2018-01-10 LAST UPDATED: N/A DEADLINE: 2018-02-09


Position :   Telephone operator

Department : Front Office

At Holiday Inn® we want our guests to relax and be themselves which means we need you to:

•  Be you by being natural, professional and personable in the way you are with people
•  Get ready by taking notice and using your knowledge so that you are prepared for anything
•  Show you care by being thoughtful in the way you welcome and connect with guests
•  Take action by showing initiative, taking ownership and going the extra mile

Main Duties

• Answers incoming calls.
• Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
• Places outgoing calls.
• Receives guest messages and deliver the same to the guest.
• Logs all wake-up call requests and performs wake-up call services.
• Provides information about hotel services to guests.
• Understand the telephone operator board .
• Knows what action to take when an emergency call is required.
• Assists in reporting telephone equipment or service complaints and problems.
• Following telephone etiquette
• To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
• Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
• Must be polite and courteous while answering the phone.
• Keep records of calls placed and received by all departments
Must be available about migration procedures.
• Update directory information on the front office software.


• Previous hotel-related experience
• Good command of the English, Russian and Azerbaijani language is essential, both written and verbal.
• University degree from a Hospitality related program preferred.
• Skills in dealing diplomatically with the public under stressful conditions.
• Handling guest complaints at highest service levels
• Dealing with high profile guests
• Must possess excellent communication skills
• Personable, enthusiastic, self-motivated and able to work independently
• Must be able to work shifts - days, evenings, overnight, weekends and holidays

Interested Candidates, please send your CV to

Please type “Telephone Operator”  in the subject line of your message.

CVs without position name Indication in subject will not be considered.

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