Help Desk Manager
 
JOB TITLE: Help Desk Manager
EMPLOYER: Sumqayıt Texnologiyalar Parkı MMC DUTY STATION: Azerbaijan
PUBLISHED: 2018-07-11 LAST UPDATED: N/A DEADLINE: 2018-08-10

Position name: Help Desk Manager

Responsibilities:

• Manage the help desk team and evaluate performance
• Ensure customer service is timely and accurate on a daily basis
• Recruit, train and support help desk representatives and technicians
• Set specific customer service standards
• Contribute to improving customer support by actively responding to queries and handling complaints
• Establish best practices through the entire technical support process
• Follow up with customers to identify areas of improvement
• Develop daily, weekly and monthly reports on help desk team’s productivity
• Provide customer feedback to the appropriate internal teams, like product developers

Requirements

• Proven work experience as a Help desk manager
• Hands on experience with help desk and remote control software
• Solid technical background with an ability to give instructions to a non-technical audience
• Customer-service oriented with a problem-solving attitude
• Excellent written and verbal communications skills
• Team management skills
• BSc degree in Computer Science, Information Technology or relevant field

Additional information:

• Salary will be negotiated during interview;
• Lunch, shuttle bus and corporate cell phone will be provided;
• 5/7, 09:00 – 18:00;
• Please apply to cv@stp.az

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