Sales Engineer
 
JOB TITLE: Sales Engineer
EMPLOYER: Borusan CAT Azerbaijan DUTY STATION: Azerbaijan
PUBLISHED: 2018-09-11 LAST UPDATED: 2018-09-11 DEADLINE: 2018-10-11

BORUSAN CAT AZERBAIJAN

POSITION: SALES ENGINEER

DEPARTMENT: SPARE PARTS AND SERVICE SALES

POSITION SUMMARY

Sales Engineer will be responsible for identifying aftermarket sales opportunities within a defined customer region and where current and new business opportunities exist and will take responsibility for the sales development.

MAIN RESPONSIBILITIES

• Align / Define / Adapt the parts coverage plan identifying and targeting key decision makers and influencers at the customer (sites and head office).
• Develop and execute a call and visit program while maintaining and update the customer listing.
• Become the customer’s prime source of information regarding company’s parts offering.
• Update and inform the customers on their parts order status.
• Proactively prepare and submit quotes and bids upon customer request as well a supporting target marketing programs.
• Assist in the development of Parts and Service Merchandising programs.
• Use ideas resulting from field contact regarding Parts and Service Merchandising.
• Provide an assistance to the Parts, Service and Marketing Manager, in the attempt to conduct company customer meetings as needed.
• Implement, execute and maintain continuous Machine and Undercarriage inspection programs at sites e.g. utilizing Customer Track Service (CTS), Ground Engaging Tools (GET) bone-yard analysis, filter cutting etc.
• Complete inspection Reports and review them with the customer.
• Submit recommendations and quotations, when applicable; maintain follow-up in an attempt to close the sale.
• Maintain close contact with the Parts Manager to be continually aware of our inventory position, and new products which may be announced.
• Assist with recommendations for adjustment as needed.
• Follow up the realization of sales; process the order and organize parts delivery and payment.
• Provide information about Customer Support Agreement (CSA) to customers and achieve the annual and monthly CSA budget.
• Project customers parts requirements for inventory forecasting, Competitive Parts Reports, Machine and Engine Population (MEP) data.
• Submit number of reports to match target (SOS, CTS, Exchange Program, CPR’s etc.).
• Keep customer profile up to date and accurate.
• Keep competitor profile up to date and accurate.
• Make Machine and Engine Population data current and accurate.
• Track the projects within the territory that assigned and visit periodically; track the customers’ machines in workshop.
• Reports all Lost sales of Parts or Services to the Manager.
• Track competition and report lost sales.
• Collect, analyze and provide market information, i.e. projected customers Parts requirements for inventory forecasting, Competitive Parts Reports, MEP.
• Generate a call report after every customer visit/contact (call).
• Inform the new equipment/PS unit sales opportunities to the Sales Department.

REQUIRED QUALIFICATIONS

• Engineering (preferably Electrical or Mechanical) degree from an accredited university or college;
• At least 2 years of work experience in the parts/ ordering/warehousing is an asset;
• Analytical thinking;
• Strong computer skills are imperative;
• Fluency in written and oral Azerbaijani, English and Russian. Fluent proficiency in Turkish highly preferred.
• Can work flexible hours when required (some travel is expected);
• Good time management skills and planning and organizational skills;
• Excellent interpersonal, strong verbal and written communication skills (report writing and presentation skills);
• Self-started who can work within a team environment;
• Excellent customer liaison and relationship developing skills.

If you are interested in this job, please email your resume preferably in Word or PDF format with a letter of interest specifying particular suitability for the position and minimum expected salary to lnamazova@borusan.com specifying the Job Title in the subject line or call +99 (412) 565 26 38 for further information. Only shortlisted candidates will be contacted. Applications close on September 28, 2018.

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