Pool Attendant
 
JOB TITLE: Pool Attendant
EMPLOYER: Excelsior Hotel & SPA Baku DUTY STATION: Azerbaijan
PUBLISHED: 2018-10-31 LAST UPDATED: N/A DEADLINE: 2018-11-30

Job Description 

POSITION TITLE:  Pool Attendant
REPORTS TO:       Spa Manager

POSITION SUMMARY:

Performs guest safety and recreational work supervising, swimming and enforcing regulations at a hotel pool as well as providing for the guest  comfort. An essential responsibility of this role includes ensuring cleanliness, setting -up and safety of all areas and facilities and attend to all guests needs within the hotel pool area as per the safety guidelines of the hotels management.

SWIMMING POOL  ATTENDANT DUTIES AND RESPONSIBILITIES:

- Observes and patrols pool and enforces safety regulations.
- Provide excellent service consistent with the hotels standards operating procedures and brand attributes.
- Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services.
- Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc.
- Pool side Bar hours of operation, location of facilities, and emergency procedure for rescue.
- Knowledgeable of hotel facilities and services to answer guest inquiries.
- Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.
- Identify and report defects throughout the pool and spa area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
- Ensure swimming pools and the complete health club area is clean at any times and report any maintenance issues to engineering department.
- Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.
- Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.

EXPERIENCE:

Previous experience working as a Pool Attendant in five star hotels.

E - mail : hrm@excelsior.az

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