Customer Services Specialist
 
JOB TITLE: Customer Services Specialist
EMPLOYER: Facility Management Group DUTY STATION: Azerbaijan
PUBLISHED: 2018-11-05 LAST UPDATED: N/A DEADLINE: 2018-12-05

Customer Services Specialist

Job description:

- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

Requirements:

- Higher education
- Minimum 2 years of work experience in similar position
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

Please send your CV to hr@fmg.az e-mail address with “Customer Services Specialist ” in email subject.

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