
If you are passionate about authentic hospitality and service, have relevant experience, can demonstrate strong leadership, problem solving, organizational and administrative skills, we have a great job opportunity for you as a Guest Service Attendant / Receptionist in our Hyatt Fitness Center & Spa.
Requirements:
- Undergraduate degree – preference given to Hospitality or business-related degrees - Computer literate (essential) - Previous working experience in direct-guest- contact positions (desirable) - Understand structure and function of the Spa and Fitness Operations - Able to accurately follow instructions, comply with brand standards and hotel procedures (essential) - Excellent guest interaction and general verbal communications skills - Demonstrates effective listening skills - Able to work in shifts; flexible and willing to work extended hours when required - Pleasant personality; friendly and smiling
Job Duties:
Contributes to the smooth and efficient running of the Reception Division. - Provides excellent service to internal customers as appropriate. - Maintains positive guest and colleague interactions with good working relationships. - To maintain inventory of supplies for the administration of the reception - Meets and greets all guests and assists with registrations. - Ensures the strict control of keys. - Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. - Maintain accurate accounting procedures for cash transactions and reconcile all transactions at the end of the work shift. - To ensure guest/member satisfaction at all times by ensuring that safety and service is always the Club's first priority. - To answer telephone inquiries promptly and professionally and channel to appropriate for assistance. - To greet members and guests in a friendly and efficient manner. - To provide information and literature of facility in person and via telephone. - Handle guest bookings / scheduling. - To give tours of facility, as required. - To ensure smooth operation of reception. - To respond to inquiries by phone and in person, providing complete details of all facility aspects.
E - mail : Hyattbaku.jobs@hyatt.com
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