Operation Director
 
JOB TITLE: Operation Director
EMPLOYER: Online Travel Agency DUTY STATION: Azerbaijan
PUBLISHED: 2018-11-13 LAST UPDATED: N/A DEADLINE: 2018-12-13

Operation Director of Online Travel Agency

Company: Online Travel Agency
City: Baku
Position:Operation Director of Online Travel Agency
Age:28-45
Work experience: Minimum 7 years in Travel and Tourism
Published: 13.11.2018
Deadline: 13.12.2018
Email: konul.n@lets-go.travel
Salary: 1500 AZN ( + bonus)

The Director of OTA Operations will oversee all Online Travel Agency (OTA) operations (airport transfers, driver services, excursions and tour packages, e-visa and etc.) including connectivity, product development, content, and account management of third party connectivity relationships. This position is responsible for the planning, execution and support of our OTA connections (direct connects and third-party partners), project management of OTA initiatives, education to internal stakeholders, and operational support for all connections and Company properties. Develops and responsible for the periodic and special reports regarding travel costs and department activities.

All duties are to be performed in accordance with departmental and Company’s policies, practices and procedures.

• Oversees the strategic and operational functions for OTA operations including connectivity, content, education, support, and account management of our connectivity partners.
• Provides leadership and guidance in the development of strategies, operational efficiencies, and technology initiatives for all OTA operational activities.
• Develops OTA operational best practices for the hotels, travel agencies and cooperate clients. Defines objectives and metrics for success.
• Leverages our OTA connectivity partnerships to drive innovation resulting in positive positioning, revenue generation or cost reductions for Company.
• Defines and implements an OTA distribution strategy that generates revenue and enhances our presence on each OTA.
• Partners with IT, to develop  OTA connectivity roadmap, that keeps Company innovative and ahead of our competition.
• Develops and/or makes recommendations to source Third Party tools or systems that support OTA distribution needs including content and rate parity management.
• Drives and executes all implementation, support, education, and communication to ensure successful delivery of OTA operational best practices at the hotel and travel agency level.
• Continuously investigates and measures revenue and growth opportunities, ensures Company stays competitive in the marketplace.
• Networks externally to seek innovation, and actively participates in the local community and professional organizations.
• Works with various teams and in supporting areas to identify customer experience improvement opportunities across the Travel Services platform.
• Directs the technical aspects of the travel department to ensure travel arrangements for employees, consultants and partners to ensure company/client standards, and established policies are met.
• Builds partnerships and networks with internal and external clients to maximize the achievement of business goals.
• Develops and implements travel policies and procedures to maintain internal corporate alignment with changes within the travel industry.
• Develops training modules for staff on new policies and procedures to ensure compliance, efficiency and customer satisfaction with clients.
• Develops and disseminates weekly and/or monthly reports of reimbursements, travel costs, and expense reports to accounting for the processing and charging of appropriate accounts.
• Dealing with managers of organized travel groups, travel agencies; accepting and forwarding tourists
- Receiving and processing calls
- Telephone consultation for clients
- Dealing with e-mails
- Calculating the price of tours
- Leading customers from the moment of calling to returning from tour
- Searching and booking hotels, transport, museums, public catering points (café, restaurant)
- Working with railway agencies (booking and preparation of railway tickets)
- Creating and calculating new tours
- Managing and filling company’s website (prices, programs)
- Dealing with contracts of hotels, museums, transport companies
- Working with guides
• Perform other job related duties as requested.

Required:

• Bachelor’s and Master degree in one of the following areas or in an equivalent technical field: Computer Information Systems or Hotel Management or equivalent education and experience.
• At least 7 years of leadership experience.
• Experience with distribution systems, central reservation systems, content systems, operations, account management, incoming travel management, Transportation and customer service.
• Experience in hospitality operations.
• Excellent customer service skills.
• Able to lead and mentor a team.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Proven knowledge and understanding of travel industry concepts, practices, and standards.
• Typically reports to a Director or Chief Officer.
• Work varied shifts, including weekends and holidays. Working Hours: Monday to Friday from 10:00-19:00, Saturday 11:00-16:00
• Able to effectively communicate in English, Russian and Azerbaijan in written and oral forms.

Technology to be Used:

Advanced User of Personal Computer, Microsoft Office (i.e. Word, Excel, PowerPoint, etc.), e-mail, telephone, printer, calculator, copier, cell phones, PDAs and other hand held devices.

Important note: CV’s without profile picture will not be accepted. When sending mail please write “ Operation Director of OTA ” to the subject

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