Front Desk Agent

Responsibilities

•  Perform all check-in and check-out tasks
•  Manage online and phone reservations
•  Inform customers about payment methods and verify their credit card data
•  Register guests collecting necessary information (like contact details and exact dates of their stay)
•  Welcome guests upon their arrival and assign rooms
•  Provide information about our hotel, available rooms, rates and amenities
•  Respond to clients’ complaints in a timely and professional manner
•  Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
•  Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
•  Upsell additional facilities and services, when appropriate
•  Maintain updated records of bookings and payments

Requirements

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Fluent language skills (Azerbaijani, English, Russian)
• Experience with hotel reservations software, like Opera or Elektra
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

E - mail :  contact@diamondhb.com