Front Desk Agent
Responsibilities
• Perform all check-in and check-out tasks • Manage online and phone reservations • Inform customers about payment methods and verify their credit card data • Register guests collecting necessary information (like contact details and exact dates of their stay) • Welcome guests upon their arrival and assign rooms • Provide information about our hotel, available rooms, rates and amenities • Respond to clients’ complaints in a timely and professional manner • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests • Upsell additional facilities and services, when appropriate • Maintain updated records of bookings and payments
Requirements
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role • Fluent language skills (Azerbaijani, English, Russian) • Experience with hotel reservations software, like Opera or Elektra • Understanding of how travel planning websites operate, like Booking and TripAdvisor • Customer service attitude • Excellent communication and organizational skills • Degree in hotel management is a plus
E - mail : contact@diamondhb.com
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