Front desk Team Leader
JOB TITLE: Front desk Team Leader
EMPLOYER: Diamond Hotel Baku DUTY STATION: Azerbaijan
PUBLISHED: 2018-11-20 LAST UPDATED: N/A DEADLINE: 2018-12-20

Front desk Team Leader


• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
• Ensure all guest registrations are completed and correspond with Elektra PMS guest information


• Understanding Hotel Operations
• Fluent language skills (Azerbaijani, English, Russian)
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results

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