Front desk Team Leader

Responsibilities

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
• Ensure all guest registrations are completed and correspond with Elektra PMS guest information

Requirements

• Understanding Hotel Operations
• Fluent language skills (Azerbaijani, English, Russian)
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results

E - mail :  contact@diamondhb.com