Front desk Team Leader
Responsibilities
• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure • Maintain effective communication with all related departments to ensure smooth service delivery • Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels • Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services • Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner • Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries • Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy • Ensure all guest registrations are completed and correspond with Elektra PMS guest information
Requirements
• Understanding Hotel Operations • Fluent language skills (Azerbaijani, English, Russian) • Effective Communication • Planning for Business • Supervising People • Understanding Differences • Supervising Operations • Teamwork • Adaptability • Customer Focus • Drive for Results
E - mail : contact@diamondhb.com
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