IT Support Technician
 
JOB TITLE: IT Support Technician
EMPLOYER: Rapid Solutions DUTY STATION: Azerbaijan
PUBLISHED: 2018-12-14 LAST UPDATED: N/A DEADLINE: 2019-01-13

Job Title : IT Support Technician

Purpose of Job :

Provides basic troubleshooting assistance and ticket resolution for personal computer users. Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs. Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.

Responsibilities

• Assist staff in main office, remote locations and customer sites with technical support for desktop computers, applications, basic network services and devices, and related technology.
• Troubleshooting and helpdesk for major projects; may require to be available out of hours for IT problems
• Ensure robust IT support (help desk) is in place to support technical needs of staff based in main office, remote locations, customer sites, personnel based out of Azerbaijan
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either via remote session, in person, or over the phone.
• Document recurring support processes.
• Train computer users and conduct IT Inductions.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers.
• Run diagnostic programs to resolve problems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage.

Job Requirements:

• University Degree, preferably in IT or Engineering
• Minimum 3 years of relevant experience
• MS, Cisco, A+ or equivalent certification is desirable
• Proactive, able to identify possible problem areas and suggest suitable remedies
• Ability to communicate in both Azerbaijani and English languages
• Self-starter, able to work with minimum supervision
• Able to work under pressure

Deadline:   December 28, 2018

To apply please send your CV to: recruitment@rsl.az indicating “IT Support Technician” in a subject field. Only candidates who match requirements above will be contacted by recruitment team.

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