Reservation & Ticketing Agent
JOB TITLE: Reservation & Ticketing Agent
PUBLISHED: 2019-03-06 LAST UPDATED: N/A DEADLINE: 2019-04-05

Reservation & Ticketing Agent

Deadline: 31-03-2019

Supervisor: Country Manager

Job Summary:

This position is responsible for providing booking and sales of air tickets and related services to customers as well as provision and control of an airline’s policies and procedures inside the department.

Key Responsibilities:

• Provides high-quality customer service to customers by phone, e-mail and to walk-in customers at the office;
• Books flights, calculates fares and air ticket prices, issues air tickets in accordance with applicable fare rules and an airline policies and procedures;
• Performs rebooking of existing bookings and reissues valid air tickets in accordance with fare rules and an airline policies and procedures;
• Offers and sells other related company services and packages;
• Provides information, consultations and service to customers in accordance with an airline and company standards;
• Performs all necessary tasks and duties prescribed by an airline and company for this job position on a daily basis;
• Conducts sales of air tickets and other related services by cash, customers’ bank cards and bank transfer in accordance with the legislation and internal procedures;
• Prepares sales reports;
• Informs Department colleagues about current and new policies and procedures of the airline and controls compliance with these policies and procedures;
• Handles and solves complicated and challenging cases and issues;
• Provides staff coaching and training on an airline products and GDS work upon superior’s request.

Job Requirements:

• Minimum of 1 year experience working in Ticketing/Reservation;
• Great understanding of Airline GDSs (preferably, with a certificate);
• Good knowledge of IATA rules;
• Good knowledge of ticketing (official issuance of air tickets and emds/msrs), invoice, bank cards and cash handling rules;
• Good knowledge of English, Russian and Azerbaijani languages;
• Excellent communication skills;
• Friendly manner and polite attitude, respect of business ethics and corporate image, client-oriented.

Please send your CVs, Covering Letters and GDS certificates marked “Reservation & Ticketing Agent” to Only shortlisted candidates will be further contacted.

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