Front Office Team Leader
 
JOB TITLE: Front Office Team Leader
EMPLOYER: Winter Park Hotel Baku DUTY STATION: Azerbaijan
PUBLISHED: 2019-03-12 LAST UPDATED: N/A DEADLINE: 2019-04-11

Department:  Front Office
Position:  Front Office Team Leader
Web: www.winterparkhotel.net 

“Winter Park Hotel Baku” is looking for a Front Office Team Leader.

Key Functions

- Provides excellent service to internal customers as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
- Maintains positive guest and colleague interactions with good working relationships.
- Ensures that the area is managed well by the respective team and deliver the brand promise.
- Ensures that hotel, company and local rules, policies and regulations relating to money handling are adhered to, including the timely and accurate reporting of information.
- Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
- Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
- Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Ensures the strict control of room keys.
- Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
- Actively seeks opportunities to improve service orientation

Requirements

- Proven work experience
- Service orientation and excellent organizational skills
- Problem-solving and decision-making skills
- Good physical condition
- Good knowledge of Azerbaijani, Russian and English.
- High communication skills.
- Flexible to work with all shifts
- Knowledge of Opera system

Candidates are requested to send their Application Forms/CVs to hr@winterparkhotel.net until 12.04.2019
Please indicate the name of the position “Front Office Team Leader” you are applying for in the subject line of the email.
Otherwise the candidacy will not be considered in the review process of the applications collected.

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