Customer relation specialist
 
JOB TITLE: Customer relation specialist
EMPLOYER: Green City Hotel DUTY STATION: Azerbaijan
PUBLISHED: 2019-05-27 LAST UPDATED: N/A DEADLINE: 2019-06-26

Job title: Customer relation specialist
Job Category:  Rooms and Guest Services Operations
Schedule:  Full Time
Salary: 500 AZN +%
Application closing date: 27/06/2019

In the hospitality industry, people matter. That's why here at Green City we're always looking for exceptional people - people who will challenge us, make our team stronger, smarter and more complete. People who know how to roll up their sleeves and tackle the job at hand; who go the extra mile to get the job done - and done well. At Green City we are looking for employees to connect the world through the power of hospitality - and we offer support, training and a collaborative workplace atmosphere that makes us a great place to bring together people, brands, and technology that enable success. Who are we looking for? Maybe it’s you

Main Responsibilities:

• As first point of contact for the Green City provide a friendly, responsive and professional service to all customers and visitors, presenting a positive impression of themselves and the organization. Be willing to engage with members of the public and build relationships with the customer base.
• Promote the sale of memberships and assist in the processing of associated paperwork, assist in entering the details onto the computer and ensuring the correct fees are collected
• Responding to customer enquiries and providing information about the full range of products and services available and supporting promotional campaigns
• Provide input and recommendation into the development and implementation of new projects focused on enhancing the guest experience based on feedback provided from guests and trends in guest complaints to guest relations department.
• Complete guest service tasks, including but not limited to, room changes.
• Develop and maintain current knowledge/familiarity with all Hotel services and features and local attractions.
• Perform other job related duties as requested.

Required:

• At least 1 year of high volume call center or customer service experience.
• Excellent customer service skills.
• Working knowledge of PC software programs (MS Word, Excel, etc.).
• Able to effectively communicate in English, Russian in both written and oral forms.

How to apply:

Candidates are requested to send their CVs to  CV@greencity.az with  indicate the name of the position.

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