Housekeeping Team Leader
 
JOB TITLE: Housekeeping Team Leader
EMPLOYER: Winter Park Hotel Baku DUTY STATION: Azerbaijan
PUBLISHED: 2019-05-30 LAST UPDATED: N/A DEADLINE: 2019-06-29

Department:  Housekeeping
Position:  Housekeeping Team Leader
Address: Address: M.A. Aliyev str. 210, Nasimi district, Baku, Azerbaijan
Web: www.winterparkhotelbaku.com 

Winter Park Hotel Baku” is looking for a Housekeeping Team Leader

Key Functions

• Keep the departmental cost in line with budget
• Assists with and lead Room Attendant, and Floor Attendants with daily duties
• Train and coach colleagues on expected standards of service
• Handle Guest concerns and react quickly, logging and notifying proper areas to service them
• Ensures Room Attendants are informed daily about VIPs, extras – priority in their section
• Ensures check-out rooms are returned in a timely manner
• Verifies rooms with Privacy Please indicators and co-ordinate make up with Room Attendants
• Train and coach colleagues on expected standards of service
• Conducts daily inspections of guestrooms and floors
• Reports  any damage, special cleaning, change of soft furnishings
• Confirm that all daily duties are completed to standard by: Room Attendants and House Attendant
• Must be able to perform all Room Attendant and House Attendant duties
• Work with all Housekeeping staff to maintain and improve guest service scores
• Ensures all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed

Requirements

• Must be proactive with a meticulous eye for detail
• Strong organizational and communication skills
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high-pressure situations
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and Guest
• High school diploma preferred, or its equivalent
• Experience in a team leader capacity in a hotel Housekeeping environment
• Proven training skills
• Experience with Hotel Property Management System, Micros-Opera desirable

Candidates are requested to send their Application Forms/CVs to hr@winterparkhotel.net until June 14, 2019.
Please indicate the name of the position “Housekeeping Team Leader” you are applying for in the subject line of the email.
Otherwise the candidacy will not be considered in the review process of the applications collected.

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