Front Office Manager
JOB TITLE: Front Office Manager
EMPLOYER: Excelsior Hotel Baku DUTY STATION: Azerbaijan
PUBLISHED: 2019-06-04 LAST UPDATED: N/A DEADLINE: 2019-07-04

Company: Excelsior Hotel Baku

Key Responsibilities of Front Office Manager:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Proficient at all Guest Service systems and processes.
• Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
• Responsible for all front office activity during scheduled shifts.
• Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file.
• Submit daily report to General Manager (written or verbal).
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.
• Overseas and participates in the prompt and courteous check in and check out of guests
- Utilizes leadership skills and motivation to maximize team member productivity and satisfaction
- People developer/exporter
• Ensures the arrival, departure, and all other guest service interactions are conducted in an efficient, professional, and friendly manner.
• Interacts positively with customers and fellow associates, taking needed action to resolve problems that may arise, maintaining a high level of quality and responsiveness.
• Helps to reduce and resolve guest service complaints by anticipating potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
• Responsible for all front office activity during scheduled shifts.


• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Leader: Inspires teammates to follow them
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Functional Expert: Considered a thought leader on a subject
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Motivation

Requirements of Front Office Manager:

- Proficient in all Front Office and Guest Relations procedures to be a resource when needed
- A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team - member management
- Commercially aware
- Driven and ambitious to inspire the team to consistently deliver and exceed service standards
- Clear thinker with excellent communication abilities
- Strong working knowledge of Opera Property Management System

Candidates are requested to send their resumes to   until June 15, 2019.
Please indicate the name of the position Front office Manager you are applying for in the subject line of the email.
Please be advised that only shortlisted candidates will be invited to the further stages of the recruitment process.

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