Guest Service Agent
 
JOB TITLE: Guest Service Agent
EMPLOYER: Excelsior Hotel Baku DUTY STATION: Azerbaijan
PUBLISHED: 2019-06-04 LAST UPDATED: N/A DEADLINE: 2019-07-04

Position : Guest Service Agent
Company : Excelsior Hotel Baku

We are looking for highly organized candidates with excellent people skills for the position of Guest Service Agent. Guest Service Agent is responsible for providing front desk services to guests, undertaking various administrative duties and diffusing conflict or tension in hotel, among other duties.

Guest Service Agent  Responsibilities:

- Greeting guests upon arrival and making them feel welcomed.
- Administering check-ins and check-outs.
- Providing front desk services to guests.
- Assigning rooms and taking care of administrative duties.
- Delivering mail and messages.
- Processing guest payments.
- Coordinating with bell service and staff management.
- Being a source of information to guests on various matters such as transport and restaurant advice.
- Processing meal and beverage requests.
- Accommodating general and unique requests.
- Diffusing conflict or tense situations with guests.

Guest Service Agent Requirements:

- 1+ year experience.
- Certificate or diploma in hospitality advantageous.

Exceptional interpersonal skills.

Excellent written and verbal communication in
• Azerbaijan
• Russian
• English
Good time management and organizational skills.
Conflict resolution experience.
Patience and good listening skills.

Candidates are requested to send their resumes to hrl@excelsior.az  hra@excelsior.az   until June 15, 2019.
Please indicate the name of the position Guest Service Agent you are applying for in the subject line of the email.
Please be advised that only shortlisted candidates will be invited to the further stages of the recruitment process.

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