Asst Front Office Manager
 
JOB TITLE: Asst Front Office Manager
EMPLOYER: Dinamo Hotel Baku LLC DUTY STATION: Azerbaijan
PUBLISHED: 2019-06-05 LAST UPDATED: N/A DEADLINE: 2019-07-05

Department:  Front Office
Position:  Asst Front Office Manager
Employer: Dinamo Hotel Baku LLC
Address:  32 Zarifa Aliyeva AZ1095, Baku, Azerbaijan
Web: www.dinamohotelbaku.com 

About Dinamo Hotel:

Ideally located in the heart of Baku, making it perfect location for exploring one of the most vibrant cities of the region. Dinamo Hotel Baku, inspired by the unique sports heritage of the location that was once the arena for athletes, features 28 bright and breezy rooms and studios with art ceilings and extra-large windows. Dining options, such as Fine Dining Restaurant & Bar with Show-kitchen, Private Dining Room and Health Restaurant allow guests to celebrate a wide selection of international cuisine. A stunning and spacious outdoor terrace offers guests the opportunity to enjoy the lively environment while indulging in the exquisite food and drinks selection. The Spa is a luxury health club equipped with Fitness Center and swimming pool, also offers a selection of exclusive signature treatments and beauty services

Main Duties

• To ensure smooth and efficient daily Front office Operation
• Ensuring that all hotel guests and visitors receive an optimum level of service and care at all times.
• Handling cashiering during the guest interaction and guest departure as per hotel standards
• Maintain open line of communication and ensure customer complaints/feedback is handled effectively and efficiently by liaising with other related departments.
• Demonstrate a full understanding and knowledge of all in-house services, facilities, amenities and functions.
• Ensure that all Guest History Files are well maintained by supervising maintenance of guest history records and carrying out regular spot-checks on the quality & usefulness of the information.
• Ensure that all guest arrival and departure procedures are completed as defined in the Front Office SOP Manual.
• Co-ordinates and liaises with members of the Front Office at all times, Supporting Front Office Manager and ensuring continual communication feedback.
• Maintain a high-quality standard and productivity as well as a high level of communication within Front office department as well as other departments.
• Monitor the level of service provided by the department (i.e. by analysing the Guest Satisfaction Reports) and constantly working on improving it through investigation, analysis and corrective action.
• Handle customer complaints and feedback according to hotel standards ensuring complaints are recorded when necessary.
• Work in partnership with Front Office, Reservation, Sales & Housekeeping to ensure guest’s needs are determined and met in regard to room and room amenities requirements.
• Supervise the daily allocation of VIP rooms and selection of appropriate VIP amenities.
• Carry spot-checks on, in-room VIP amenities to ensure that the correct Standard is maintained (as per management request).
• Ensuring measurable quality objectives are established and actively participate in the review of these objectives.
• Actively promote an awareness of customer requirement

Requirements:

• At least 3 years of progressive experience in a hotel or related field
• 2 year of Front Office Supervisor experience
• Knowledge of Opera PMS or Fidelio
• Good command of the English, Russian and Azerbaijani language is essential, both written and verbal.
• University degree from a Hospitality related program preferred.
• Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift.
• Handling guest complaints at highest service levels
• Dealing with high profile guests
• Must possess excellent communication skills
• Personable, enthusiastic, self-motivated and able to work independently
• Must be able to work shifts - days, evenings, overnight, weekends and holidays
• Leadership experience in large teams

Interested candidates are requested to submit their CV preferably in Word or pdf format to careers.dinamo@absheronhotelgroup.com by specifying the Job Title” Asst Front Office Manager” in the subject line.
Only shortlisted candidates will be invited to the further stages of the recruitment process.
The deadline for application is June 20, 2019.                                                

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