Reservations Agent
JOB TITLE: Reservations Agent
EMPLOYER: Baku Boulevard Hotel, Autograph Collection DUTY STATION: Azerbaijan
PUBLISHED: 2019-06-11 LAST UPDATED: N/A DEADLINE: 2019-07-11

Position:  Reservations Agent
Department:  Revenue & Reservations
Employer: Baku Boulevard Hotel
Address: Khagani Rustamov Street 4C, AZ1010 Baku, Azerbaijan
Deadline: 11.07.2019

Key Responsibilities:

• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Knows the selling status, rates, and benefits of all packages plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determines room rates based on the selling tactics of the hotel.
• Ensure all direct billing requests and back up approval is passed to the Front Desk
• Ensure all arrivals for the following day are checked and backups are handed over/Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Input and access data in reservation system by entering correct information into proper fields, including Marriott Rewards number, and asking for travel agency IATA and FIT numbers (i.e., flags, comments, guest messages).
• Helps develop room revenue and occupancy forecasts.
• To be aware of all front office procedures and assist with reception duties when required.
• Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
• Configuring rates on the hotels property management system
• Follow proper escalation procedures when addressing guest concerns


• Knowledge of Azeri, English and Russian.
• Advanced computer user. MARSHA and Opera PMS knowledge is advantage.
• Positive attitude and good communication skills.

Interested Candidates, please send your CV with subject “Reservations Agent” to until July 11, 2019.  Only shortlisted candidates will be invited to the further stages of the recruitment process.                       

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