Guest Service Officer – Reservations
 
JOB TITLE: Guest Service Officer – Reservations
EMPLOYER: Hyatt Regency Baku DUTY STATION: Azerbaijan
PUBLISHED: 2019-06-11 LAST UPDATED: N/A DEADLINE: 2019-07-11

Guest Service Officer – Reservations

If you are passionate about authentic hospitality and service, have relevant experience, can demonstrate strong leadership, problem solving, organizational and administrative skills, we have a great job opportunity for you as a Guest Service Attendant / Reservations in our Reservations Department.

Requirements:

• Strong organizational and follow-through skills
• Knowledge of MS Office (essential)
• Working experience in Front Office/Reservations general (essential)
• Knowledge of Opera PMS (desirable)
• Experienced and comfortable communication in Azerbaijani, Russian and English
• Excellent written communication techniques; experienced in writing business emails
• Excellent guest interaction and general verbal communications skills
• Able to work in shifts; flexible and willing to work extended hours when required
• Pleasant personality; friendly and smiling

Job Duties:

To conduct duties in the Reservations and provide a courteous, professional, efficient and flexible service consistent with Hyatt Standards in order to maximize guest satisfaction.

• Provides excellent service to internal customers as appropriate.
• Maintains positive guest and colleague interactions with good working relationships.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• To oversee the taking and processing of all rooms reservations according to hotel and company guidelines.
• To take and confirm requests for room reservations or cancellations, giving general information about the hotel, through correct room category sale, using upselling techniques.
• To answer telephone inquiries promptly and professionally and channel to appropriate for assistance.
• To have full knowledge of room rates and room availability of the hotel.
• To provide information and literature of facility in person and via telephone.
• To have full knowledge of using office equipment as well as all operation systems s.a. RESERV, Opera, Microsoft Outlook.
• To confirm reservations to any Hyatt Hotel around the world through RESERV.
• To assist with the processing of individual and group reservations, rooming lists, waitlists and other reservations.
• To build strong relationships with all sources of bookings and work closely with Sales & Marketing Department in maintaining and developing these relationships.

E - mail : hyattbaku.jobs@hyatt.com

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