Front Office Operation Manager
 
JOB TITLE: Front Office Operation Manager
EMPLOYER: Dinamo Hotel Baku LLC DUTY STATION: Azerbaijan
PUBLISHED: 2019-07-08 LAST UPDATED: N/A DEADLINE: 2019-08-07

Department: Front Office
Position: Front Office Operation Manager
Employer: Dinamo Hotel Baku LLC
Address: 32 Zarifa Aliyeva AZ1095, Baku, Azerbaijan
Web: www.dinamohotelbaku.com 

About Dinamo Hotel:

Ideally located in the heart of Baku, making it perfect location for exploring one of the most vibrant cities of the region. Dinamo Hotel Baku, inspired by the unique sports heritage of the location that was once the arena for athletes, features 28 bright and breezy rooms and studios with art ceilings and extra-large windows. Dining options, such as Fine Dining Restaurant & Bar with Show-kitchen, Private Dining Room and Health Restaurant allow guests to celebrate a wide selection of international cuisine. A stunning and spacious outdoor terrace offers guests the opportunity to enjoy the lively environment while indulging in the exquisite food and drinks selection. The Spa is a luxury health club equipped with Fitness Center and swimming pool, also offers a selection of exclusive signature treatments and beauty services

Main Duties

• Monitor Front Office personnel to ensure guests receive prompt attention and personal recognition.
• Supervise the Front Office team to ensure optimum occupancy and average room rate in order to maximise revenue.
• Ensure priority members, known repeat guests and other VIPs receive appropriate levels of attention and recognition, assisting with meet and greet and supervising room allocation where necessary.
• Promote intra-hotel sales and in-house facilities in liaison with marketing dept.
• Overseeing guest services/ relations departments
• Provides lateral service to other departments if/when needed
• Work in partnership with Reservations, Sales & Housekeeping Departments to ensure guest’s needs are determined and met in regard to room requirements.
• Develop relationships with clients, return guests, group contacts, etc. to provide maximum personalised guest service
• Maintain and promote inter-departmental relationships to ensure a consistently seamless customer experience.
• Schedule and conduct routine inspections of areas under FOM responsibility
• Maintain up to date knowledge of system recovery procedures
• Provide analysis and interpretation of departmental computer reports, compiling statistics and reports where necessary.
• Approve upgrades and special amenities.
• Conduct comprehensive monthly departmental meetings.
• Oversee work schedule for sectional managers & colleagues ensuring adequate coverage in line with projected occupancy and guest movement at all times
• Develop and implement initiatives to further enhance levels of service and guest care within the Front Office depts
• Perform any other duties that management may reasonably require. Actively promote an awareness of customer requirement

Requirements:

• University degree from a Hospitality related program preferred.
• Minimum 3 years work experience as a Front Office manager in 5-star Hotel.
• Knowledge of Opera PMS or Fidelio
• Good command of the English, Russian and Azerbaijani language is essential, both written and verbal.
• Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift.
• Handling guest complaints at highest service levels
• Dealing with high profile guests
• Must possess excellent communication skills
• Personable, enthusiastic, self-motivated and able to work independently
• Must be able to work shifts - days, evenings, overnight, weekends and holidays
• Leadership experience in large teams

Interested candidates are requested to submit their CV preferably in Word or pdf format to careers.dinamo@absheronhotelgroup.com by specifying the Job Title” Front Office Operation Manager” in the subject line.
Only shortlisted candidates will be invited to the further stages of the recruitment process.
The deadline for application is July 30, 2019.

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