Guest Service Agent
 
JOB TITLE: Guest Service Agent
EMPLOYER: Excelsior Hotel Baku DUTY STATION: Azerbaijan
PUBLISHED: 2019-08-16 LAST UPDATED: N/A DEADLINE: 2019-09-15

Excelsior Hotel Baku

Position: Guest Service Agent

Position Requirements

• Immediately greet guest and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish method of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Experience

• At least 1 year experience in tourism
• Proven experience working in a team;
• Excellent communication skills
• Good knowledge of Azerbaijani, Russian and English languages.
• Good Opera skills.
• Ability to perform multi-task and work under pressure.
• Time management skills.
• Ability to prioritize tasks.

Candidates are requested to send their CVs to saadat.aliyeva@pmdhospitality.az until . Please indicate the name of the position (Guest Service Agent) you are applying for in the subject line of the email. Please be advised that only shortlisted candidates will be contacted for the further stages of the recruitment process.

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