Front Desk Agent
JOB TITLE: Front Desk Agent
EMPLOYER: Holiday Inn Baku DUTY STATION: Azerbaijan
PUBLISHED: 2019-08-16 LAST UPDATED: N/A DEADLINE: 2019-09-15

Position: Front Desk Agent

Department: Front Office

Job Description:

The moment a guest steps in to one of our hotels, they walk in to a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience . You’ll also create the warm atmosphere that makes our guest feel at home in any location.

Job Role Responsibilities:

- Be a trusted contact for all guest. Help them with anything from bill issiues to local knowledge, and loop in management when necessary
- Handle cash and credit transaction
- Stay one step ahead of guests’ needs –record and act on their preferences , and handle their messages , request, question and concerns.
- Manage online and phone reservations
- Perform all check-in and check-out tasks
- Provide information about our hotel, available rooms, rates and amenities

Job requirements :

- Work experience as Front Desk Agent or guest service position
- Experience with hotel reservations software, like Opera
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
- Fluency in English and Russian

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