Customer Support Specialist
JOB TITLE: Customer Support Specialist
EMPLOYER: Webzool Creative Inc. DUTY STATION: Azerbaijan
PUBLISHED: 2019-08-23 LAST UPDATED: N/A DEADLINE: 2019-09-22

We are hiring remote Customer Support Specialist

Want to join our Webzool Creative Inc. team?

About Company:

Webzool Creative Inc. is Los Angeles based full service Digital Marketing Agency mainly focused on SaaS, Gaming, Entertainment Industries. We are a team of creative digital media experts, web and app developers, designers, and content writers who are dedicated to create legacy and difference for our clients and partners. So far, we have helped lots of small businesses and start-ups. We strive to put that same level of quality and resourcefulness into everything we touch, whether building a website or an achieving search engine marketing goal. More info:

Job Description:

The Customer Support Specialist attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders prepare correspondences and fulfil customer needs to ensure customer satisfaction.

Salary: 4 USD/per hour
Hours: 40 hours per week

Job Responsibilities:

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Manage large amounts of incoming calls
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Advise on company information
- Identifying and assessing customers’ needs to achieve satisfaction
- Maintains customer records by updating account information
- Coordinate customer requests and assign it to relevant departments
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns and respond promptly to customer inquiries
- Communicate and coordinate with internal department
- Take payment information and other pertinent information such as addresses and phone numbers
- Follow up on and document actions required to service inquiry from customers

Job Requirements:

- Proven customer support experience
- Excellent Command of English
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Effective communication skills including active listening, asking appropriate questions, clarifying the issues and expressing oneself clearly.
- Adaptability including the ability to perform efficiently in different environments and with diverse tasks and people
- Ability to use positive language
- Ability to understand and effectively communicate information regarding a basic product line or function.
- Are comfortable in talking to people over the phone, with the ability to easily build rapport with customers.
- Basic analytical skills necessary to evaluate customer inquiries.
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- High customer and service orientation
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
- Attention to detail and accuracy
- Data collection and ordering

If you’re interested in position and enjoy working remotely, we’d like to have you! We offer a vibrant workplace with professionals, as well as flexible working hours.

If you think you are the one that we are looking for, please kindly send your CV/resume to with indicating the name of position in the subject.

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