Guest Service Agent
 
JOB TITLE: Guest Service Agent
EMPLOYER: Baku Boulevard Hotel, Autograph Collection DUTY STATION: Azerbaijan
PUBLISHED: 2019-09-05 LAST UPDATED: N/A DEADLINE: 2019-10-05

Department: Front Office
Position: Guest Service Agent
Employer: Boulevard Hotel Company LLC
Address: Baku, Azerbaijan, Khagani Rustamov street 4 C
Deadline: 05.10.2019

Key Functions

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Job Requirements

• Previous hotel experience
• Opera program knowledge is mandatory
• Must be proficient with computers
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work as part of a team
• Previous experience in cash handling
• Proficiency in Azerbaijani, Russian and English language is an advantage

Interested Candidates, please send your CV with subject “Guest Service Agent” to boulevard.careers@absheronhotelgroup.com until October 05, 2019. Only shortlisted candidates will be invited to the further stages of the recruitment process.

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