Guest Service Agent
 
JOB TITLE: Guest Service Agent
EMPLOYER: Dinamo Hotel Baku LLC DUTY STATION: Azerbaijan
PUBLISHED: 2019-10-07 LAST UPDATED: N/A DEADLINE: 2019-11-06

Department: Guest Service
Position: Guest Service Agent
Employer: Dinamo Hotel Baku LLC
Address: 32 Zarifa Aliyeva AZ1095, Baku, Azerbaijan
Web: www.dinamohotelbaku.com

About Dinamo Hotel:

Ideally located in the heart of Baku, making it perfect location for exploring one of the most vibrant cities of the region. Dinamo Hotel Baku, inspired by the unique sports heritage of the location that was once the arena for athletes, features 28 bright and breezy rooms and studios with art ceilings and extra-large windows. Dining options, such as Fine Dining Restaurant & Bar with Show-kitchen, Private Dining Room and Health Restaurant allow guests to celebrate a wide selection of international cuisine. A stunning and spacious outdoor terrace offers guests the opportunity to enjoy the lively environment while indulging in the exquisite food and drinks selection.

Main Duties

• Immediately greet guest and offer to assist with their needs.
• Serves welcome drinks and escorts the guests to their assigned rooms.
• To be present at the Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Escorts guests to room, placing luggage in room assigned by front desk.
• Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.
• Delivers faxes, messages, packages and flowers to guests’ rooms and other offices.
• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Hosts and welcome all guests in a gracious and polite manner, and to have the ability to hold a conversation with the guest in a natural and spontaneous manner.
• Wishes fond farewell to the guest at the time of departure.

Requirements:

• Previous hotel-related experience
• Good command of the English, Russian and Azerbaijani language is essential, both written and verbal.
• University degree from a Hospitality related program preferred.
• Handling guest complaints at highest service levels
• Dealing with high profile guests
• Must possess excellent communication skills
• Driving Licence B, BC
• Personable, enthusiastic, self-motivated and able to work independently
• Must be able to work shifts - days, evenings, overnight, weekends and holidays

Interested candidates are requested to submit their CV preferably in Word or pdf format to careers.dinamo@absheronhotelgroup.com by specifying the Job Title ”Guest Service Agent” in the subject line.
Only shortlisted candidates will be invited to the further stages of the recruitment process.
The deadline for application is October 20th, 2019.

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