Junior Support Analyst Azerbaijan
 
JOB TITLE: Junior Support Analyst Azerbaijan
EMPLOYER: Eigen Ltd DUTY STATION: Azerbaijan
PUBLISHED: 2019-11-20 LAST UPDATED: N/A DEADLINE: 2019-12-20

Job Title: Junior Support Analyst Azerbaijan

Work Location: Baku

Salary: Dependent on Experience

Employment Type

• Full Time
• 6 months with the possibility to extend

Duties and Responsibilities:

A UK company is looking for an enthusiastic individual, able to learn quickly to troubleshoot a broad spectrum of technical issues in situ and to develop robust best-fit solutions to a wide range of support challenges. Applicant must be self-reliant and self-motivated.

• You will talk to users on a daily basis and will need to have excellent technical understanding in order to provide the best, most effective solutions.
• own and manage incidents by liaising with the development teams, tracking failures, organizing meetings where necessary and following up, post incident.
• identify and build tools and scripts in order to enable smoother day to day running of the business, enhancing and advancing technical output for the business.

Specific duties as follows:

• Operation of IT Service Delivery and Service Desk systems eg SLAs, Allocation of tickets, performance monitoring.
• Provide Microsoft Windows Server operating system support:
o Monitor server performance and availability.
o Ensure Windows server availability compliance to Service Level Agreements.
o Address operational systems issues including file and share permissions, user accounts and installing applications.
o Apply operating system updates, patches and configuration changes.
o Maintain Anti-virus applications and updates.
o Troubleshoot and diagnose hardware and software issues.
o Support to server deployments.
• Level 1/2 support of:
o VMWare Hypervisor and ESXi systems.
o Linux server maintenance
o Database Management Systems (MS SQL Server)
o Citrix, FTP, WSUS, Anti virus repository servers
o Java Web Applications/Tomcat/Apache
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures
• 6-month contract with potential to extend.

Education and/or Work Experience Requirements:

Essential

• English - Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers; fluency in Azerbaijani and Russian
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Only Azerbaijani citizens are eligible for this position

Desirable

• University degree/Diploma in IT Systems/Engineering or related subject
• Microsoft certifications
• Networking skills (CCNA or equivalent)
• Experience in Oil & Gas IT

Must have Unrestricted work authorization in Azerbaijan.

How to apply for this position:

Salary will be dependent on experience.

Please send your updated CV and salary expectations to the following email address: azrecruitment@eigen.co
Only shortlisted candidates will be contacted. Please indicate the position you are applying to (Junior Support Analyst Azerbaijan) in the Subject field of the email.

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