Front Office Agent
 
JOB TITLE: Front Office Agent
EMPLOYER: Holiday Inn Baku DUTY STATION: Azerbaijan
PUBLISHED: 2019-12-27 LAST UPDATED: N/A DEADLINE: 2020-01-26

Company: Holiday Inn

Position: Front Office Agent

Job Responsibility:

• Perform all check-in and check-out tasks
• To answer telephone calls
• Respond to Guests requests immediately
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Job requirement :

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Excellent communication and organizational skills
• Good languages skills ( English and Russian)
• Good computer skills
• Responsibility
• Presentable
• Ability working under stress

E -mail : HR@hi-baku.com

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