
Guest Service Officer (Front Desk Receptionist) • Contributes to the smooth and efficient running of the Reception within the Front Office Department • Delivers the brand promise and provide exceptional guest service at all times. • Provides excellent service to internal customers as appropriate. • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. • Maintains positive guest and colleague interactions with good working relationships. • Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out. • Meets and greets all guests and assists with registrations. • Ensures the strict control of room keys. • Prepares welcome cards and keys for arrival FIT guests. • Ensures accurate knowledge of hotels and the tourism in the city / country. • Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests. • Ensures high standards of personal presentation and grooming. • Responds to changes in the Front Office function as dictated by the industry, company and hotel.
• Communicates messages effectively both verbally and in writing • Excellent communication skills, able to deal effectively with a wide range of people • Representative of the employee grooming standards • Ensures uniform and personal appearance are clean and professional • Highly intuitive person • Speaks with others using clear and professional language • Professional Telephone Skills • Fluent in English and Azeri; Russian • Pleasant personality; friendly and smiling • Strong interpersonal skills, with a real empathy for people and desire to help them • Ability to work with other departments within the hotel particularly Housekeeping and Reservations • Undergraduate degree – preference given to Hospitality or business-related degrees • Computer literate (essential); operational knowledge of OPERA (desirable) • Ability to make effective use of Front Office equipment (essential) • Previous working experience in direct-guest- contact positions (desirable) • Able to accurately follow instructions, comply with brand standards and hotel procedures (essential) • Excellent guest interaction and general verbal communications skills • Demonstrates effective listening skills • Able to work in shifts; flexible and willing to work extended hours when required • Seeking long-term career with Hyatt
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Hyattbaku.jobs@hyatt.com
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