Guest Service Agent
JOB TITLE: Guest Service Agent
EMPLOYER: Excelsior Hotel & SPA Baku DUTY STATION: Azerbaijan
PUBLISHED: 2020-01-10 LAST UPDATED: N/A DEADLINE: 2020-02-09

Position: Guest Service Agent

Main Duties:

• Provide excellent service to internal customers as appropriate.
• Provide service for internal clients
• Assists to implement consistent guest recognition programmes and maintains a relevant guest history database.
• Proceed all check in and check out processes.
• Ensures the strict control of room keys.
• Provides information about hotel services to guests.
• Knows what action to take when an emergency call is required.
• Trains or assists with training new GSA’S in performance of job duties.
• To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
• Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
• Must be polite and courteous while answering the phone.

Skills and Qualifications:

• 1 year minimum related experience working within the hospitality industry is preferable.
• Proficiency in Azerbaijani, English and Russian, any additional language is preferable.
• Strong Communication skills (verbal, listening, writing).
• Attention to detail.
• Innovative, pro-active and reliable.
• Ability to handle multiple tasks.
• Flexible working hours.

Please send your CV to till January 25th, 2020. Please indicate the name of the position “Guest Service Agent” in the subject line of the email.

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