Reservations Agent
 
JOB TITLE: Reservations Agent
EMPLOYER: Shahdag Tourism Center CJSC DUTY STATION: Azerbaijan
PUBLISHED: 2020-01-28 LAST UPDATED: N/A DEADLINE: 2020-02-27

COMPANY: “Shahdag Tourism Center” CJSC

POSITION: RESERVATIONS AGENT

ESSENTIAL FUNCTIONS

- To ensure that reservations are dealt with in an efficient and pleasant manner.
- To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximize hotel sales.
- To check all correspondence in connection with reservations and deal with accordingly.
- To be fully aware of all types of bedrooms, all their facilities and locations.
- To be able to offer an alternative (i.e. date, type of room) if we cannot provide what our caller requires.
- To ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis.
- To ensure that all standards and procedures comply with any Revenue/Finance Audits.
- To work in accordance with the rooms strategy/top line actions.
- To develop and maintain good working relationships with all departments in the hotel.

QUALIFICATION STANDARDS

- Excellent interpersonal and communicational skills (verbal and written) to interact with customers and travel agents.
- Proficiency in the use of computer business application and working knowledge of computerized reservations systems.
- Ability to handle multiple tasks and organize work flow.

EDUCATION:

Bachelor`s degree

EXPERIENCE:

Must have at least 1 year of proven working experience in similar capacity

How to apply?

Please send your CV to cv@shahdag.az e-mail address.

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