Front Office Manager
 
JOB TITLE: Front Office Manager
EMPLOYER: Intercontinental Hotel Baku DUTY STATION: Azerbaijan
PUBLISHED: 2020-01-30 LAST UPDATED: N/A DEADLINE: 2020-02-29



We are pleased to announce that we are looking for Front Office Manager candidates for new opening- Intercontinental Hotel Baku.

General Scope of Duty:

The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As Front Office Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home in any location

DUTIES AND RESPONSIBILITIES

• Ensure your front office team delivers a great service, professional attention and personal recognition
• Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
• Ensure your team are properly trained on systems, security, service and quality standards
Financial
• Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management
• Oversee night audit function and preparation of daily financial reports
• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner

Qualifications

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 3 years of Front Office/Guest Service experience including management experience.
• Must speak fluent English. Other languages preferred.

Candidates are requested to send their CVs to hr@icbaku.com Please indicate the name of the position (FO manager)you are applying for in the subject line of the email.

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