Assistent front Office Manager
JOB TITLE: Assistent front Office Manager
EMPLOYER: Ibis Baku city DUTY STATION: Azerbaijan
PUBLISHED: 2020-02-05 LAST UPDATED: N/A DEADLINE: 2020-03-06

Position: Assistent front Office Manager

Place of Work: Front Office Department

Job Description:

To oversee and assist in the preparation and update of the Front Office Departmental Operations Manual.
To conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
To represent the Rooms function on the hotel's Leadership Committee in the absence of the Director of Rooms.
To ensure that Front Office associates also provide excellent service to internal customers as appropriate
To ensure that all Front Office associates are familiar with the hotel’s products and services.
To implement consistent guest recognition programmers and maintain a relevant guest history database.
To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
To personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
To ensure that guest history records are accurately maintained and all repeat guests are pre-registered.
To maximise associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
To monitor Rooms standards in general, working through the respective Head of Department to take corrective action where necessary.
To ensure that all guest details are entered correctly in accordance with the principles of clean data.
To assist in the recruitment and selection of all Front Office associates. To follow hotel guidelines when recruiting and use a competency-based approach to selecting associates.
To oversee the punctuality and appearance of all Front Office associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
To prepare and post weekly work schedules, making sure that they reflect business needs and other key performance indicators.


Completed Bachelor Degree, (preferably with the major in the hospitality industry)
Fluent English, Azerbaijani; Russian language is desirable
Good written and verbal communication, proficiency in Office programs and Opera PMS

Working Conditions:

· 5 working days schedule (40 hours per week)
· Lunch provided in the workplace
. Uniform provided by the workplace


1000 AZN NET

Please send your CV

Kindly note that only e-mails with indicated Job Title in the subject line (Assistant Front Office Manager ) of shortlisted candidares will be reviewed.

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