Reservations Supervisor
JOB TITLE: Reservations Supervisor
EMPLOYER: Ibis Baku city DUTY STATION: Azerbaijan
PUBLISHED: 2020-02-06 LAST UPDATED: N/A DEADLINE: 2020-03-07

Position: Reservations Supervisor
Department: sales & marketing

ibis Baku City Hotel is looking for a candidate to the Reservations Supervisor role, with ability to work with multiple systems and applications like spreadsheets, databases, property management software system, Booking engine, OTA Extranets, and Yield management systems.


* Ensure reservation department and Front Office staff are constantly aware of availability, closed dates, high demand dates etc.
* Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
* Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
* Accurate handling and monitoring of phone calls.
* Create and manage rates and packages configured on the Hotel software.
* Manage and track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc.
* Co-ordinate with the Channel manager, or software vendors for any availability, rate or booking integration issues.
* Handle external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets etc.
* Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.
* Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents Etc.)
* Adjust rates according to suggestions from Yield or Revenue management systems.
* Tracks daily, weekly, monthly, and yearly statistics for analytical, budgeting and forecasting purposes.


• Completed Bachelor Degree, (preferably with the major in the hospitality industry)
• Fluent English, Azerbaijani; Russian language is desirable
• Previous sales and events / banquets, preferably in Hotel, and positions of leadership and supervision teams
• Ability to analyze and manage multiple tasks
• Good written and verbal communication, proficiency in Office programs and Opera PMS

Working Conditions:

• 5 working days schedule (40 hours per week)
• Lunch provided in the workplace
• Uniform provided by the workplace


700-900 AZN NET (depending on the candidate)

If you are interested, please, send over your resume to with mentioning “Reservations Supervisor” in the subject line.


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