Sales Manager
JOB TITLE: Sales Manager
EMPLOYER: Hyatt Regency Baku DUTY STATION: Azerbaijan
PUBLISHED: 2020-02-10 LAST UPDATED: N/A DEADLINE: 2020-02-19

If you are passionate about authentic hospitality and service, have relevant experience, can demonstrate strong leadership, problem solving, organizational and administrative skills, we have a great job opportunity for you as a Sales Manager in our Sales & Marketing Department.


• Graduate degree – preference given to Sales, Marketing or business-related degrees
• Strong MS Office skills
• Flexibility to work longer hours occasionally if needed
• 3 years minimum prior experience in Sales and Marketing, ideally in 5 start hotel property, as a Manager or Assistant Manager.
• 2-year minimum prior experience in managerial position
• Experienced and comfortable communicating with potential clients
• Ability to sell and knowledge of catering industry/function organizing.
• Personal accounts portfolio.

Job Duties:

o To support and be able to substitute for the DOSM in all departmental activities as needed.
o To increase occupancy, average rate and profitability of the hotel.
o To develop existing and acquire new accounts
o To increase business/occupancy through establishing and maintaining good relationship with a number of clients, working to meet sales targets.
o To develop and maintain new business wherever possible from identified market segments and sources of business.
o To attend trade shows, corporate functions, promotions, etc. representing hotel and Hyatt in general to keep a high profile in the marketplace.
o To distribute corporate directories (worldwide Directory, Worldwide Guide) and other Hyatt sales collateral as appropriate.
o To maintain accurate accounts and data sheets on all active accounts; to monitor this data via the Envision system.
o To carry out the sales solicitation strategy developed for all applicable markets.
o To participate in the sales duty roster as required.
o To entertain key accounts when necessary with prior approval of DOSM.
o To attend the daily, weekly Sales briefing.
o To maintain an efficient corporate and travel account filing system, following company guidelines.
o To maintain all other hotel records and forms as prescribed by local hotel and management policies.
o To follow operating standards on the use of Envision.
o To identify, report, and respond to market needs and trends.
o To monitor and analyze competitor’s sales promotion and activities for the department, market intelligence.
o To implement an effective sales plan and promotional activities for the department.
o To constantly refine product knowledge.
o To respond to any changes in the departmental functions as dictated by the industry, company or hotel.
o To conduct annual Performance Development Discussions with the departmental associates and to support them in their professional development goals.
o To oversee the implementation and on-going monitoring of Personal Business Plan and Development Goals for the departmental associates.
o To assist in the training of associates ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
o To supervise the associates within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.
o To ensure that the Department’s operational budget is strictly adhered to and that all costs are controlled and expenditure approved.
o To comply with local legislation and be conversant and act in accordance with any such matters relating to your department.
o To respond to any changes in the department as dictated by the needs of the industry, company or hotel.
o To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demand and guest service needs.
o To conduct and/or contribute to regular Departmental Communication Meetings.
o To ensure rosters are posted and timesheets submitted on time.
o To attend training sessions and meetings as and when required.
o To carry out any other reasonable duties and responsibilities as assigned.

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