IT Support Technician
 
JOB TITLE: IT Support Technician
EMPLOYER: Rapid Solutions DUTY STATION: Azerbaijan
PUBLISHED: 2020-02-10 LAST UPDATED: N/A DEADLINE: 2020-03-11

IT Support Technician

The role of the IT - Technician is to assists staff in Head Office, Operations Office, remote locations and customer sites with technical support of servers, desktop computers, applications, LAN cabling, network services and devices, and related technology. Support includes specification, installation, and testing of network equipment, computer systems and peripherals within established standards and guidelines as directed by the IT Support Manager and in compliance with all HSEQ requirements.
Day to day activities include troubleshooting assistance and ticket resolution for personal computer users. Supports computer users with installation of hardware/software and networking components to meet personal computer needs. Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors. Conducts diagnostic reviews and produces error reports as requested by team leader or customers in order to identify and correct any problems.

Responsibilities:

• Assist staff in main office, remote locations and customer sites with technical support for desktop computers, applications, basic network services and devices, and related technology.
• Troubleshooting and helpdesk for the Rapid Solutions network; may require to be available out of hours for IT problems
• Ensure robust IT support (help desk) is in place to support technical needs of staff based in main office, remote locations, customer sites, personnel based out of Azerbaijan
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers.
• Run diagnostic programs to resolve problems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage.
• Respond to queries either via remote session, in person, or over the phone.
• Document recurring support processes.
• Lifecycle management of IT for personnel i.e. IT starter process for new joiners, carry out IT inductions and also manage the IT process for leavers (e.g. email, IT equipment etc)
• Testing and certification of the CAT5/6 cabling
• Inventorying all Rapid Solutions Computers and Network related equipment
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Carry out installation task as introduced by the IT Support Manager and Project Managers, and directly report back to supervisor with any problems and once completed assigned task.
• Report to line manager any problems encountered and discuss possible solutions or alternatives before proceeding on assigned work
• Available out of hours for IT problems

Requirements:

• Microsoft, A+ or equivalent certification
• Minimum 2 years’ experience in related position
• Able to communicate in Azerbaijani and English – written and verbal
• Self-starter, able to work with minimal supervision
• Proactive, able to identify possible problem areas and suggest suitable remedies
• Able to work under pressure
• Customer focused

To apply please send your CV to: recruitment@rsl.az indicating name of a position in a subject field. Only candidates who match requirements above will be contacted by recruitment team.

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