Receptionist
 
JOB TITLE: Receptionist
EMPLOYER: Chenot Palace DUTY STATION: Azerbaijan
PUBLISHED: 2020-02-10 LAST UPDATED: N/A DEADLINE: 2020-03-11

Location: Gabala
Job Title: Receptionist
Department: Front Office
Reports to: Front Office Manager

Chenot Palace Hotel is currently seeking an experienced Receptionist to join our team!

Requirements:

• A minimum of 2 years expirience in the areas of Reception in Hospitality
• English and Russian Language at advanced level.

Professional/Personal skills:

• Knowledge of principles and processes for providing customer and personal service.
This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction;
• Understanding of the role of teamwork in providing quality services;

Job Duties:

• Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
• Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
• Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Complies with Chenot Palace Gabala’s Rules and Standards.
• Works harmoniously and professionally with co-workers and supervisors.
• Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.

Deadline for submission CVs 29.02.2020

Please indicate the name of the position “FO Receptionist” in the subject line of the application e-mail and send to: hr@chenotpalacegabala.com

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