Front office clerk
 
JOB TITLE: Front office clerk
EMPLOYER: Boutique Hotel Baku DUTY STATION: Azerbaijan
PUBLISHED: 2020-02-11 LAST UPDATED: N/A DEADLINE: 2020-03-12

Boutique Hotel Baku

Front office clerk

Main Duties:

- To provide excellent customer service
- To greet guests and answer their questions in a friendly, conversational manner.
- To communicate effectively with other members of the staff and maintain a professional attitude even in the face of challenges, such as an irate guest.
- To solve problems quickly rather than have a guest leave with a bad impression of the company.
- To make appointments, check guests in and out and process payments.

Requirements:

• 1-2 years experience in the hotel
• Good knowledge of MS Office programs
• High level of written and verbal English, Russian and Azeri
• Knowledge of hotel operating programs (opera, electra etc.)
• Must have excellent communication skills, ability to resolve problems rapidly, ability to manage time and stress during working day
• Must have analytical mind, ability to analyze difficult situations and respond them in time

Working schedule: Schedule is shift.

Interested candidates are welcome to send their CVs to management@boutiquehotelbaku.com by indicating “Front office clerk” in the subject line of the letter.

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