Information Center Specialist
 
JOB TITLE: Information Center Specialist
EMPLOYER: Company DUTY STATION: Azerbaijan
PUBLISHED: 2020-02-26 LAST UPDATED: N/A DEADLINE: 2020-03-27

Information Center Specialist - a unique work experience in a prestigious tournament as the European Championship.

Position overview:

• Run information center (at Ganjlik Mall) along with volunteers
• Provide technical (if needed) assistance and information support for incoming queries and issues related to UEFA EURO 2020 and Baku host city activities
• Walk customer through problem-solving process
• Identifies, researches, and resolves unclear issues for end users on a variety of issues
• Responds to telephone calls, email and other public requests
• Report to Communications Officer

Profile of successful candidate:

Must have requirements

• Experience in customer services
• Excellent communication skills in Azerbaijani and Russian
• Experience assisting customers on phone and live chat, email, social media
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exceptional customer service orientation
• Patience for dealing with difficult customer-service situations

Note: The duration of labor contract is 4 months.

Working hours: 16:00-22:00

If your candidacy meets the above requirements, please send your CV to hr@baku2020.az, indicating the name of the position.

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