Application Support Unit Head
 
JOB TITLE: Application Support Unit Head
EMPLOYER: Eurodesign CSC DUTY STATION: Azerbaijan
PUBLISHED: 2020-09-24 LAST UPDATED: N/A DEADLINE: 2020-10-24

Job title: Application Support Unit Head

Role purpose:

Manage the teams of DevOps engineers, Database administrators, L1-Technical Support Engineers who are responsible for operating Application Support within the Software Development Department. Ensure that the business application systems, are developed, maintained and supported in order to achieve the efficient and effective delivery of services and information. To provide leadership and direction to the Application Support Unit within the Software Development Department.

Key accountabilities:

• Ensure that the business application systems supported by the Software Development Department are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
• Manage application configuration and upgrades, and problem analysis and resolution for complex application problems, in conjunction with the users and external application or service suppliers where necessary.
• Define, develop and provide an application problem analysis and resolution service for complex application problems in conjunction with the users and application suppliers.
• Manage software applications and services and assist users to run them, providing technical and project management input where required.
• Improve application functionality and performance and provide suggestions for system and business improvements.
• Analyse user processes and produce data and process flow diagrams as well as reports and recommendations for improvements.
• The post holder may be required to respond to out-of-hours application support requests (for which an additional allowance will be made).
• Manage application suppliers
• Develop procedures and documentation for application support
• Develop and maintain interfaces, exports and imports, and ensure their smooth running where required.
• System configuration, scripting and new user administration as required
• Analyse data from systems and produce technical and business reports for consumption by departmental managers.
• Proactively manage data quality in some systems
• Directly provide user training and training materials and arrange third party training.
• Analyse user processes and produce data and process flow diagrams as well as reports and recommendations for improvements. Work with departments to design and implement more effective business processes.
• Design and maintain interfaces, exports and imports, and ensure their smooth running where required.
• Line manage and develop the application support unit.

Experience & Education:

• Bachelor of Science in technical field (preferably Computer Science, Systems Engineering, Mathematics, Physics and related field) and/or corresponding qualification;
• Minimum 3+ years of experience in testing ,deploying and maintaining high-available and scalable application using different backend and frontend stacks.
• 2+ years of leadership experience;
Skills & Abilities:
• Understanding of software development lifecycle, tools and methodologies included and used in each stage;
• Strong leadership skills to manage professional staff, assigning, organizing tasks, and overseeing implementation;
• Fluent in the Azeri, Russian and English language, oral and written, is essential; other languages are an advantage;
• Good relationship building and communication skills;
• Strong analytical skills;

E-mail: hr@eurodesign.az

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