First Line Support Specialist
JOB TITLE: First Line Support Specialist
PUBLISHED: 2020-09-25 LAST UPDATED: N/A DEADLINE: 2020-10-25

PASHA Bank is seeking First Line Support Specialist.

Job purpose:

To provide outstanding service to business as first point of contact by logging all requests.

Main Accountability:

1. Be the first point of contact for all customer enquiries
2. Log all job requests that are received via telephone
into the central Helpdesk request system
3. Log, monitor and resolve routine customer complaints (account unlock/pw reset)/requests
4. Prioritize job requests received through the central helpdesk request system.
5. Advise customers regarding correct and efficient use of helpdesk system

Knowledge, skills and experience required

• Education: Bachelor degree in IT or other relevant field.
• Foreign Language (desired): English, Russian
• Computer Skills: Microsoft OS and Office
• Product Knowledge: Helpdesk system
• Market Knowledge: Recent and relevant experience of delivering administrative/helpdesk duties
• Other: Excellent verbal and written communication skills
Excellent interpersonal skills and the ability to build effective professional relationships with colleagues at all levels


interested candidates are required to submit:

CV to;
Put "Help Desk" in the subject line;
CVs should be sent by the 22 October, 2020.

Attention: The candidates will go through initial CV screening review. Only shortlisted candidates will be contacted.

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