Head of Call Center
 
JOB TITLE: Head of Call Center
EMPLOYER: Aqrar İnnovasiya və Təchizat Şirkəti DUTY STATION: Azerbaijan
PUBLISHED: 2020-12-16 LAST UPDATED: 2020-12-18 DEADLINE: 2021-01-15

Agrarian Innovation and Supply Company, which focuses on the market of fertilizers and agricultural products in Azerbaijan, has been operating since 2019. In a short period of time, the company organized its activities by gathering young potential staff around itself and applying modern technologies. The company has built an extensive service network to offer more accessible products and services to Azerbaijani farmers.

Position: Head of Call Center

Main Responsibilities:

- Manage and monitor all activities of a call center on a daily basis.
- Ensure customer inquiries are answered promptly.
- Assist and support call center staff in handling customer traffic.
- Mentor, guide and assist call center staff to achieve set goals and objectives.
- Schedule and monitor all call center activities.
- Handle training issues of call center personnel.
- Ensure compliance of established procedures and regulations.
- Manage, upgrade and update customer databases.
- Manage financial activities of a call center within the budget limits.
- Review results with management and identify training needs.

Requirments:

- High education
- 5+ years of work experience in the relevant field
- Excellent knowledge of Azerbaijani, Russian and English languages;
- Be customer-oriented and resolve conflicts;
- Patient and stress resistant;
- Ability to work with organization, planning skills and a large amount of information;
- Responsibility, analytical and systematic thinking;
- Strong leadership and teamwork skill

Working Conditions:

- Adress: Ziya Bunyadov ave. Chinar Park Business center (m. Narimanov)
- Monday - Friday: 8:30 - 17:30; Saturday: 10.00 - 16.00
- Salary: 1200-1500 azn NET
- Corporate number

Interested Candidates can send CV to hr@aisco.az

Please indicate the name of the position (Head of Call Center) you are applying for in the subject line of the email.
Please be advised that only shortlisted candidates will be invited to the further stages of the recruitment process.

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