Call Center Agent
JOB TITLE: Call Center Agent
EMPLOYER: Azerbaijan Supermarket LLC DUTY STATION: Azerbaijan
PUBLISHED: 2020-12-30 LAST UPDATED: N/A DEADLINE: 2021-01-29

Location: Bravo head office
Department: CRM
Reports to: Customer Experience Manager
Direct reports: Call Center Coordinator

Job Title: Call Center Agent

Summary and Purpose of Role: Call Center Agent should solve customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Areas of Responsibility Include:

Job Role Responsibilities:

- answer calls and respond to emails, whatsapp messages
- handle customer inquiries both over the phone, by email and via whatsapp
- research required information using available resources
- manage and resolve customer complaints
- provide customers with product and service information
- enter new customer information into system
- update existing customer information
- process orders, forms and applications
- identify and escalate priority issues
- route calls to appropriate resource
- document all call information according to standard operating procedures

Position Qualification Knowledge

- Bachelor's degree in business administration/marketing/economics
- Azerbaijan, Russian, English languages are required
- Microsoft Office programs, Outlook


- verbal and written communication skills
- listening skills
- problem analysis and problem solving
- customer service orientation
- organizational skills
- attention to detail
- adaptability
- team work
- stress tolerance

Working Conditions and Physical Effort

- Shift work
- Clear speech

Those who are interested can send their CV or Resume to with “Call center agent” in subject.

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