IT Assistant Manager
JOB TITLE: IT Assistant Manager
EMPLOYER: Intercontinental Hotel Baku DUTY STATION: Azerbaijan
PUBLISHED: 2021-02-03 LAST UPDATED: N/A DEADLINE: 2021-03-05



As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you would like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand, soon in Baku, Azerbaijan.



• Initiate technological practices that would enhance operations and business productivity.
• Perform an assessment of hotel resources and their effectiveness, determine priorities, objectives, prepare ROI and create capital expenditure budget in accordance to the
• Global Technology Standards.
• Ensure that any technology investments are well spent by effective decision-making, successful implementation, arranging and overseeing installation, hands on
• Involvement, as well as directing support and troubleshooting.
• Sustain excellent relationship with vendors and interact positively to ensure that they meet or exceed contractual commitment, obtain quality service, support and
• Pricing of technology projects and procurement.


• Deliver and provide system training programs and manuals, arrange group training sessions in coordination with the Learning & Development Manager in order to have productive operations of hotel systems.
• Provide support, respond to problems, keep colleagues informed with the status of issues, and ensure solutions are consistent with the business needs and IHG policies.
• Keep own self informed of new hotel technology developments and innovations through online communication tools, demonstration, and training.
• Develop colleagues in IT troubleshooting skills thereby decreasing technology downtime from current practices.
• Creatively develop temporary relievers within the team to cover own absence.


• Consistently provide quick resolutions, identity, analyze, solve issues creatively, effectively and quickly in line with the IHG policies.
• Monitor hotel technology (Computer and Network) operation proactively to ensure minimal interruptions. • To develop and consistently enhancing best practice process in order to increase colleagues productivity and to provide seamless guest service
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, email accounts, and support for the underlying server/desktop infrastructure.


• Enforce IHG technology policies and standards.
• Ensure IT systems are compliant with IHG policies in support of local laws, regulations and industry requirements (e.g. PCIDSS, PII and Data Protection).
• Maintain an accurate asset management of hardware and software.
• Maintain an expert understanding of the property’s business needs, methodologies, strategies, and upcoming projects


• 2 to 5 years’ experience at a full-service five-star or brand chain hotel or restaurant
• A Bachelor’s Degree in Computer Sciences and professional certificates from a reputed institution will be considered as an advantage
• Strong knowledge of hotel systems and software (Opera PMS, Micros preferably)
• Strong business decision-making skills. (MEA experience would be an advantage)
• Strong knowledge of Microsoft systems
• Should speak Azerbaijani, Russian and English on an upper-intermediate or higher level.
• Effective verbal and written communication skills
• Strong analytical and statistical skills demonstrated through previous experience of use of spreadsheets
• Knowledge of hospitality technology principles and practices
• Skills for overseeing and handling network configuration, Servers, Workstations, Networking equipment, email accounts, and support for the underlying server/desktop infrastructure.
• Skilled in usage of system level profiling tools and network monitoring systems
• Proven ability to creating new business opportunities. Assertive, professional, positive with a proven ability to develop in a team environment. Must be able to work independently and maintain a positive attitude within a very busy environment.


In return, we will give you a competitive salary and insurance package, hotel discounts worldwide and opportunities to learn new skills and grow your career and the chance to work with a great team of people. Most importantly, we will give you Room to be yourself. So, what is your passion?

Salary package is negotiable, to be determined between 800-1000 AZN (gross)


To apply for this position please send your resume, attached, to stating “IT Assistant Manager” in the subject line.

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