Group Operations Manager
JOB TITLE: Group Operations Manager
EMPLOYER: PMD Hospitality LLC DUTY STATION: Azerbaijan
PUBLISHED: 2021-02-19 LAST UPDATED: N/A DEADLINE: 2021-03-21

Department: Operations

Title: Group Operations Manager - Rooms Division
Employer: PMD Hospitality LLC

Address: PBT, 153 Neftchilar avenue

Group Operations Manager – Rooms Division: is responsible for ensuring the smooth operation of guest services (front office and reservation), valet services, concierge, housekeeping, laundry, guest communications and relations departments. The Group Operations Manager – Rooms Division is also overall responsible for providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.

Key responsibilities:

- Coordinating the organization and administrative functions in all areas of the Rooms division throughout the portfolio;
- Ensuring total compliance with standards of operation of company;
- Ensuring that staffing is maintained at an appropriate level to match business demand in all properties;
- Participating in all regular and ad hoc operational meetings and in the formulation of strategic business plans;
- Establishing monthly reporting system to monitor operations;
- Closely monitoring all guest complaints expeditiously to complete resolution;
- Closely monitoring the financial performance of all portfolio Rooms division departments, in particular monitoring all Rooms expenses to ensure that they are kept in line with budget;


- Excellent communication skills in all aspects;
- Professional and appropriate business appearance and presentation;
- 3-5 years experience in a comparable position in a business or leisure hotel operation;
- Excellent knowledge of all aspects of Rooms Division operations;
- Excellent organizational and administrative skills;
- Excellent guest service and problem resolution skills;
- Flexibility to meet the demands of a 24 hour operation;
- Ability to work comprehensively with spreadsheets and budgeting packages.
- providing solutions to improve problem areas and assisting in implementing corrective measures.


- Chance of co-working with well experienced team from worldwide famous hotel brands;
- Opportunity to participate in training & development programs;
- Maximum discount opportunities at hotels & other respective properties
- Career opportunities in different industrial enterprises under PMD Group management;
- Medical insurance (family package);
- Mobile phone and corporate number;

Interested candidates are requested to submit their CV to by specifying the Job Title in the subject line.

Only shortlisted candidates will be contacted.

The deadline for application is March 20th ,2021.

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