Customer Experience Manager
 
JOB TITLE: Customer Experience Manager
EMPLOYER: FinDynamix DUTY STATION: Azerbaijan
PUBLISHED: 2021-03-10 LAST UPDATED: N/A DEADLINE: 2021-04-09

Company: FinDynamix
Position: Customer Experience Manager
Department: Customer Experience and Development
Reports to: Operations Manager

Customer Experience Manager is responsible for ensuring great customer experience and customer success. Customer Experience Manager is the main advocate of customers inside the company. For us customer experience is the sum of all impressions of our customers from each engagement with the Company’s products and services. This position stipulates engagement in every aspect of Company activity that influences customer experiences, starting from product development to financial settlements.

Job Responsibilities:

• Build and improve processes to improve customer experience
• For new products – design and build customer experience
• Study customer needs through customer queries, social listening, customer satisfaction surveys and analysis of internal processes
• Study best practice customer experience frameworks of competitors and the market overall
• Study trends in technology and predict what users will desire in the future and work on their implementation
• Analyze and report product malfunctions (by testing different scenarios or impersonating users) and implement actions of preventive nature

Skills and Qualifications:

• Acting as an advocate
• Building clear communication lines
• Simplifying complexities
• Out-of-box thinking
• Pragmatism
• Patience

Position Requirements:

• Bachelor’s degree
• Similar experiences
• Advanced digital literacy

How to apply:

Please send your CV to hr@cib.az with “Customer Experience Manager” in email subject.

Applications will be reviewed, and only shortlisted candidates will be contacted.

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