Job title: Account Manager

Key accountabilities:

• Act as primary point of contact for all customer account management matters.
• Build and maintain strong, long-lasting, and trusted relationships with clients, end users and executive management.
• Have a deep and correct understanding of business requirements and priorities.
• Work with project team and services delivery organization to ensure that products and services are delivered in a timely fashion according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Prepare reports on account status.
• Collaborate with sales team to stay in touch with new technologies.
• Promote new solutions and products to customer.
• Assist with challenging requests or issue escalations as needed.

Experience & Education:

• University Degree.
• Minimum 5 years of experience in Operations, Sales, Customer care, as Account Manager, Sales Manager, Service Manager or Operations Manager.
• Good understanding and awareness about Information Technology.
• Good understanding and experience with CRM system and office applications.
• Knowledge of Azerbaijani, English, and Russian languages.
• Good command of MS office.

Skills & Abilities:

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive management.
• Excellent customer relationship management skills.
• Excellent negotiation and conflict resolution skills.
• Process oriented and delivery focus approach.
• Good and proven track record of providing services for government organizations.
• Excellent listening, negotiation, and presentation abilities.

E - mail : hr@eurodesign.az