ERP Support Specialist
 
JOB TITLE: ERP Support Specialist
EMPLOYER: TayqaTech LLC DUTY STATION: Azerbaijan
PUBLISHED: 2021-03-19 LAST UPDATED: N/A DEADLINE: 2021-04-18

Vacancy: ERP Support Specialist
Employer: Tayqa Projects LLC

We are looking for a hardworking candidates who will join to our team. If interested please send your CV to jobs@tayqaprojects.com with “ERP Support Specialist” subject.

Responsibilities:

▪ Provide administrative support and complete tasks to assist Project Managers
▪ Problem solve and work to resolve issues that arise during a project
▪ Troubleshoot and identify root causes of customer problems using a variety of tools (internal & external)
▪ Be the face of the IT team for assigned areas of the business, and understand user needs and issues
▪ Partner with users to understand and gather all the necessary business specifications and requirements
▪ Document workflows and results of business analysis into business requirements
▪ Assist the Development team in translating business requirements into application functionality
▪ Design and execute test plans to ensure that business requirements and functional specifications are implemented properly
▪ Create user and product documentation
▪ Provide training to clients on system modules, including one-on-one sessions, demos, walk-throughs, and public webinars. Conduct system utilization meetings with clients.

Requirements:

▪ Bachelor’s degree in computer science, engineering, mathematics or relevant field
▪ Strong experience with SQL and T-SQL
▪ Strong analytical & problem-solving skills to help determine and/or troubleshoot client issues
▪ Excellent written, verbal, and interpersonal communication skills
▪ Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines
▪ Excellent and fast decision-making skills for problem identification and solution recommendation
▪ A solutions oriented mindset with the ability to create memorable customer experiences and explain technical problems succinctly and clearly
▪ Ability to communicate professionally by phone and email, including explaining technical terms in non-technical ways
▪ Knowledge of software development and user interface web applications
▪ Logo or SAP ERP system experience is welcome

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