Call Center Agent
JOB TITLE: Call Center Agent
EMPLOYER: Mars Overseas Baku LTD DUTY STATION: Azerbaijan
PUBLISHED: 2021-04-05 LAST UPDATED: 2021-04-05 DEADLINE: 2021-05-05


Job Title: Call Center Agent

Summary and Purpose of Role: Call Center Agent should solve customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Areas of Responsibility Include:

Job Role Responsibilities:

- answer calls and respond to emails, WhatsApp messages
- handle customer inquiries both over the phone, by email, and via WhatsApp
- research required information using available resources
- manage and resolve customer complaints
- provide customers with product and service information
- enter new customer information into the system
- update existing customer information
- route calls to an appropriate resource

Position Qualification Knowledge

- Bachelor's degree
- Sales-based experience
- Azerbaijan, Russian are required
- Microsoft Office programs, Outlook


- verbal and written communication skills
- listening skills
- problem analysis and problem solving
- customer service orientation
- organizational skills
- attention to detail
- adaptability
- team work
- stress tolerance

We offer:

• Full-time: 9:00 - 18:00, Mon - Fri
• Salary: 400 AZN (net) +bonus

To Apply:

If you are interested in building your career in FMCG Sector, send your resume to under the “Call Center Agent“ subject.

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